Refund policy
Last Updated: September 29, 2026
At Kallma Organics, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
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Unused and in its original condition
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In its original packaging, where applicable
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In a condition that allows it to be resold
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Accompanied by your order information or proof of purchase
Certain products may not be eligible for return where permitted or required by applicable law, including products that cannot be returned for hygiene or safety reasons once opened or used.
2. How to Request a Return
Before sending any item back, please contact us at:
Please include your order number and explain the reason for your return.
Do not send your return to an address without first contacting us.
After we review your request, we will provide you with the appropriate return instructions and an Australian return address.
3. Return Shipping
Unless otherwise required by applicable law, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item. Kallma Organics is not responsible for items lost or damaged while being returned to us.
4. Refunds
Once we receive and inspect the returned item, we will determine whether it qualifies for a refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs or other information showing the issue.
We will review the situation and provide appropriate instructions.
6. Order Cancellation
You may request to cancel your order within 24 hours of placing the order, provided that the order has not yet been shipped.
To request a cancellation, contact us as soon as possible at:
Once an order has been shipped, it can no longer be cancelled.
If an order has already shipped, you may be able to return it in accordance with the 30-day return policy above.
7. Exchanges
We do not guarantee exchanges for a different product, size, or variation. If you would like a different item, you may need to return the original item and place a new order.
8. Non-Returnable Items
Items may not be eligible for return if they have been used, damaged after delivery, altered, or otherwise do not meet the return requirements above, except where applicable law provides otherwise.
9. Australian Return Address
For approved returns, we will provide the applicable Australian return address after you contact us and your return request has been approved.
For security and processing purposes, please do not send products to an address obtained from another source or use an address not provided by Kallma Organics for your specific return.
10. Contact Us
For returns, refunds, or order cancellations, please contact:
Kallma Organics
Email: contact@kallmaorganics.com